Get the Most. Get Alpha. | 1-877-611-7724


Job Title: Veterans Disability Advocate Manager
Location: Shelton, CT
Posting Date: May 9, 2011
Job Overview:

National Disability Advocacy company seeks an experienced Veteran’s Disability Advocate Manager for its rapidly growing Shelton, CT location.


The Veterans Disability Advocate Manager will be responsible for opening, managing and growing advocacy related operations in our Miami Lakes site. In addition to advocacy production and quality oversight, the manager will be responsible for coordinating various activities related to customer service and qualification screening of both telephonic operations and on site assistance. The ideal candidate will be exceptionally well organized with the ability to plan, direct and coordinate activities of personnel engaged in assisting veteran’s applying for benefits through the Veteran’s Administration. This candidate must have strong customer service skills with the ability to think critically and respond to a variety of situations arising from day to day relations with the public. The ideal candidate will also possess strong case management skills and be proficient with workflow analysis. Ability to analyze data, report findings and recommend improvements. Knowledgeable in all aspects of Veterans Disability Law and will have 3-5 years supervisory and/or management experience. Must be a team player, flexible and able to change and adapt in a rapidly growing production environment.


  • Experience handling a large case load before the VBA in claims/appeals regarding compensation benefits
  • Experience in presenting legal arguments orally and in writing before all levels of the VBA
  • Broad knowledge of VA benefits, regulations and statutes; and precedent CAVC decisions
  • Broad knowledge of internal VA policies and procedures
  • VA OGC Accreditation must be acquired within 90 days of employment

Education: Bachelor’s degree

Competitive salary will commensurate with experience.

Please send cover letter, resume and salary requirements to

Job Title:  Veterans Disability Claims Coordinator SUMMARY:
The Veterans Disability Claims Coordinator is responsible for assisting a Veteran’s Disability Advocate in managing a case load of Department of Veteran’s Affairs (VA) compensation and pension claims.  The Veterans Disability Claims Coordinator will assist with individual claimants applying for disability benefits by ensuring timely and accurate completion of all necessary application forms and inclusion of appropriate medical records.

  • Assist the Veterans Disability Advocate in preparing claims for submittal.
  • Ensure the claim applications include the necessary forms, records and supporting documentation.
  • Interact professionally and timely with claimants, medical providers, and the Veteran’s Administration under the direction of a Veteran’s Disability Advocate.
  • Review complex medical evidence in light of pending issues to help the Veteran’s Disability Advocate identity what types of evidence would be most helpful.
QUALIFICATION REQUIREMENTS:  To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge , skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education – College degree preferred.
  • Experience –  one year case management experience and knowledge of Veteran’s Affairs Disability Programs preferred; knowledge of medical terminology desired
  • Computer Skills – strong keyboarding and accurate data entry skills
  • Customer Service Skills – provide quality, timely customer service to all internal and external customers, including use of excellent verbal and written communication skills
  • Preference given to Disabled Veterans in the Vocational Rehabiltiation Program with sufficient entitlement to participate in on-the-job training program.

Note: All representation coordinated by Alpha is provided by our employees, the Advocates, who are accredited by the Department of Veterans Affairs (VA). No private organization that trains and employs accredited agents has been legally recognized by the VA for the purposes of preparation, presentation, and prosecution of claims. This work must be done by the Advocates themselves and not organizations.